Privacy policy

At CLOUVIDO VAPE ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aspire.zenshop.cn/ (the "Site") and make purchases from us.

Please read this Privacy Policy carefully. By using our Site, you consent to the practices described herein.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information You Provide to Us:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our third‑party payment processors)
Date of birth (for age verification purposes)
Last four digits of Social Security Number (for age verification purposes, where required)

Automatically Collected Information:

IP address
Browser type and version
Operating system
Referring URLs
Pages viewed and time spent on our Site
Device information

Information from Third Parties:

Age verification data from third‑party verification services
Shipping and delivery updates from carriers

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To verify your age (as required by law for tobacco/vape product sales)
To communicate with you about your order, returns, or customer service inquiries
To send you promotional offers, newsletters, and updates (only with your consent)
To improve our Site, products, and customer experience
To prevent fraud and ensure the security of our transactions
To comply with legal obligations and regulatory requirements

3. Legal Basis for Processing (for GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Contractual necessity: To fulfill your orders and provide customer service.
Legal compliance: To verify your age and comply with tobacco/vape regulations.
Legitimate interests: To improve our services, prevent fraud, and send marketing communications (where permitted).
Consent: Where you have given explicit consent for marketing emails or cookies.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third‑party vendors who help us operate our business, including payment processors, shipping carriers, age verification services, email marketing platforms, and IT support.
Legal Compliance: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
Age Verification: With third‑party age verification services to confirm you are 21 years or older.

5. Age Verification

By law, we are required to verify that all customers are at least 21 years of age. When you place an order, we use a third‑party age verification service that may require:

Your full legal name
Date of birth
Last four digits of your Social Security Number
Current address

This information is used solely for age verification purposes and is not stored by us for any other use.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device.

Types of cookies we use:

Essential Cookies: Required for Site functionality (e.g., shopping cart, checkout)
Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics)
Marketing Cookies: To deliver relevant ads and promotions

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect Site functionality.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information:

For California Residents (CCPA/CPRA):

Right to know what personal information we collect and how it is used
Right to request deletion of your personal information
Right to opt‑out of the sale of your personal information (we do not sell your data)
Right to non‑discrimination for exercising your privacy rights

For all U.S. customers:

Right to access, correct, or update your information
Right to request a copy of your data
Right to withdraw consent for marketing communications

To exercise any of these rights, contact us at d8erggl8wts82oo@outlook.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include:

SSL encryption for all data transmitted on our Site
Secure payment processing through PCI‑compliant gateways
Limited access to personal data by authorized personnel only
Regular security audits and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

For order fulfillment and customer service
To comply with legal and regulatory requirements (e.g., tax records, age verification records)
For fraud prevention and security purposes

When your information is no longer needed, we securely delete or anonymize it.

10. Third‑Party Links

Our Site may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third‑party sites you visit.

11. Children's Privacy

Our Site and products are strictly for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

12. International Users

Our Site is operated from the United States. If you are accessing our Site from outside the U.S., please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: d8erggl8wts82oo@outlook.com

🕐 Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for trusting CLOUVIDO VAPE with your personal information.